Please note that you can only use the birth certificate once every 60 days, so pick your new name carefully To change your world name: Buy a Change of Address from the in-game shop. i checked my gmail earlier and saw that my case was set to "in progress". Click Submit An email containing a reset password link will be sent to the address you entered To change your GrowID: Buy a Birth Certificate from the in-game shop. When this shows up, but there ain't anything new in the case file, try checking your e-mail, since they might have sent it directly through there.oh thanks alot! im impressed that the support situation is way better now. Oh, and one tip - make sure you keep checking the status of cases, as when it says "Waiting", it meant that they have already responded. I've sent them four cases, one on an appeal for a false auto-ban, two on questions regarding guardian applications and one regarding using BFGs, and how moderators identify auto-farmers, and all four of them were picked up within a day (meaning the case progress became "In Progress" instead of "New") and all four came back in a quick time span, and definitely within one week, though the appeal on auto-ban took slightly longer, since I needed to recall my e-mail (which they gladly gave me a hint!). When this shows up, but there ain't anything new in the case file, try checking your e-mail, since they might have sent it directly through there. Though, with the recent events happening lately, expect slightly longer responses, as I also submitted a case on someone possibly impersonating me, but it is not picked up for three days now. Last question: is the new support actually helping people now? if yes then its not bogus i guessI've sent them four cases, one on an appeal for a false auto-ban, two on questions regarding guardian applications and one regarding using BFGs, and how moderators identify auto-farmers, and all four of them were picked up within a day (meaning the case progress became "In Progress" instead of "New") and all four came back in a quick time span, and definitely within one week, though the appeal on auto-ban took slightly longer, since I needed to recall my e-mail (which they gladly gave me a hint!).
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